Frequently Asked Questions
When will you make shipping?
We will ship the product within the guaranteed time after your ordering. Please ensure your shipping address is 100% correct to avoid any delivery issues.
What about import customs fees?
Our prices do not include custom fees. Customs fees may apply depending on local regulations, and customers are responsible for these charges. Please consult your local customs office for details.
What payment methods do you accept?
We currently accept payments via T/T, Western Union, and PayPal. For any payment difficulties, please contact our sales representatives for assistance.
How do you handle after-sale problems?
We provide a warranty period for our machines. During this time, functional issues caused by the machine itself are repaired free of charge. Damage caused by improper human operation is not covered under free maintenance.
Do you support wholesale and customization?
Yes, we fully support wholesale orders and OEM customization. Please contact us with your specific requirements for detailed information.
What is the quality assurance process?
Every machine undergoes rigorous testing and quality checks during the production process to ensure it meets international performance and safety standards before shipping.
BTEra Excavator
